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Terms and Conditions


"User" means the person or entity using the website.
"Owner" means the company that owns the website, Croft & Co Pty Ltd TA Complete Cleaning Supplies
"Service Provider" means the company providing the website content management system and hosting services to the Owner for the website.
"Website" means "https://www.completecleaning.com.au/"

The Complete Cleaning Supplies website is owned and operated by Croft & Co Pty Ltd (59 600 702 494) TA Complete Cleaning Supplies . By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Complete Cleaning Supplies may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

The products and services offered for sale by Croft & Co Pty Ltd (59 600 702 494) TA Complete Cleaning Supplies are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this Web Site will be subject to civil and criminal sanctions and prosecution. Croft & Co Pty Ltd (59 600 702 494) TA Complete Cleaning Supplies does not guarantee that it will be able to prevent any illegal or inappropriate use of this Web Site, nor that it will give notice of any illegal or inappropriate use of this Web Site.

All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay.

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.

Agreement to be bound by Terms
It is a condition of use of this site that Users agree to these Terms and Conditions.
By registering to use this site Users agree to be bound by these Terms and Conditions.

The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose.
The Owner reserves the right at any stage to contact a User to confirm both the validity of the account and also the currency and security of the passwords used.

From time to time information that would normally be available through the site (including supplier's catalogues) may not be able to be accessed online because of technical or other problems. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.

Privacy and Storage of your personal information
It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.

While all effort is made to keep pricing on this website up to date it is possible at times it may be out of date. As such prices on this website should only be considered as an "invitation to treat" rather than as an offer to provide these products at these prices. Your order and payment of goods will be deemed to be an offer and acceptance only happens when we accept the order. The website automatically sends you an order confirmation email. This email merely acknowledges that we have received your order but does not commit us to supply at the prices contained in the offer. Acceptance of your offer will be communicated manually.

The User agrees to indemnify the Owner and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.

Material on this site is all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.

Credit Card
Credit Card transactions are processed in Australian Dollars using: PayPal Secure Encrypted Site

Refund Policy
Under the Trade Practices Act 1974 customers may seek a refund from Croft & Co Pty Ltd (59 600 702 494) TA Complete Cleaning Supplies if goods:

    are or become faulty through no fault of the customer;
    are not fit for a stated purpose or a purpose the customer made known to Complete Cleaning Supplies sales staff;
    don’t match Complete Cleaning Supplies’ description or sample; or
    have defects that were not obvious at the time purchased or to which Complete Cleaning Supplies did not bring to the customer's attention.


    the goods must be returned within a reasonable period; and
    the customer will be asked for proof of purchase.
    Goods will not be accepted as faulty if returned more than 14 days after despatch of goods

Croft & Co Pty Ltd (59 600 702 494) TA Complete Cleaning Supplies may also require the customer to demonstrate that the problem with the goods was not the customer's fault.

As an alternative to a refund, Complete Cleaning Supplies may arrange for goods to be exchanged or repaired.

Customers must choose their purchases carefully as customers are not entitled to a refund if they simply change their mind or order a quantity no longer wanted.

Freight and Delivery Costs are non-refundable. Exchanges will be accepted via freight, in person or Australia post at the expense of the customer.  

"Return Authorisation Number"
 A Return Authorisation (RA) number is required for return of merchandise. Please contact the office, then customer service will determine the product is defective or incorrect.

Products cannot be returned without an Return Authorisation Number.

Products should be packed back into the original packaging and include all accessories and documents that were originally shipped. If the product is not complete, only a partial refund or credit will apply.

Croft & Co Pty Ltd (59 600 702 494) TA Complete Cleaning Supplies reserves the right to refuse return of any goods.


Goods sold shall have only the benefit of any warranty given by the manufacturer. Goods are not guaranteed by the Supplier in any way unless guaranteed expressly in writing. Commercial cleaning machinery normally carries a warranty of 12 months from purchase of goods. The warranty is not transferable to a second party. Commercial warranties cover faulty goods and workmanship. Normal wear and tear is not covered under warranty. Leads, hoses, and all tools are not warrantable items. The Manufacturer’s written warranty is available for viewing prior to purchase of goods, please ask Customer service for a copy.

Replacement motors and electrical switches and components have a standing warranty of 3 months only if installed by a licensed electrician.


Except as otherwise provided in these conditions the Seller shall not be under any liability in respect of defects in goods delivered or for any injury, damage or loss resulting from such defects or from any work done in connection therewith except to the extent that any statute applicable to these conditions prevents the exclusion, restriction or modification of such conditions or warranties. Notwithstanding any other provisions of the contract, the Seller shall not be liable to the Customer for any loss of profits howsoever arising nor shall the Seller be under any liability whether in contract, tort or otherwise nor for any injury, damage or loss whether consequential or otherwise, save as is expressly provided in these conditions. The Seller shall not be responsible for damage or fault in performance arising out of incorrect or inappropriate operation of the product by the Customer. The Customer acknowledges that the Seller gives no warranty as to fitness of the product for the intended application of the Customer and that the Customer has relied entirely upon its own evaluation thereof.

Copyright 2019 Croft & Co Pty Ltd (59 600 702 494) TA Complete Cleaning Supplies